Goods are delivered by DPD or Royal Mail and will require a signature on receipt. If delivery has to be attempted more than twice due to the recipient not being in to receive the goods, a second delivery charge may be made. Furthermore, a second delivery charge may be incurred if the recipient requires a delivery to be redirected.

Delivery Charges

UK Mainland £8.95+VAT

UK Off-Mainland £20+VAT

FREE shipping in the UK for orders of £250 (ex VAT) or more.

Orders Without Personalisation

Orders for garments not requiring personalisation (i.e. embroidery or printing) will usually be despatched on the second working day after your order is placed if placed by 10am. Please allow up to 10 working days for delivery (although delivery will often be quicker than this).

Occasionally, demand outstrips supply and we may be out of stock of one or more items that you have ordered. In this event, you will be offered an alternative, or your order may go on "Back Order" or you may cancel the order if you prefer. We will contact you to discuss your order if necessary.

Orders With Personalisation

Orders for garments that require embroidery or printing will usually be despatched within 10-14 working days of your order being placed. However, outside of busy periods, it is possible that we can despatch your order sooner.

If there are any problems with your order, you will be contacted immediately.

Delivery Method - UK Mainland & Northern Ireland.

Your order will be despatched via City Link.

Signature on Delivery

All deliveries will require a signature on receipt.

What if you are not in?

If you are not in at the time that the courier calls, a card will be left with contact details. By arrangement with your local courier and depending on your postcode, re-delivery can be attempted in the evenings or on Saturdays.

Delivery Method - Outside of UK

Your order will be despatched via international courier.

You will be required to sign for receipt of your order.

Please allow up to 25 working days from date of despatch for your order to arrive.

The Delivery Charge amount will be shown separately at the checkout and VAT added.

There are occasions where the demand on certain products outstrips supply and in these cases delivery may be up to 20 working days. If this problem arises, WhatuWear.co.uk will contact you to update you on the progress of your order. In normal circumstances, please allow 10 working days for delivery.

For embroidered and printed items, please allow up-to 10 working days. You will be required to sign to acknowledge receipt of your order when it is delivered.

Product Guarantee

In the unlikely event that you experience any problems with any product supplied by WhatuWear.co.uk, you should contact us. You can return any item of clothing for exchange or refund provided it is unused and returned in its original packaging and you have the Packing List documentation. This returns policy does not apply to altered, personalised or custom-made garments.

Cancellation of Orders

Orders for stock items can be cancelled up to 5 days before despatch date by giving details in writing by post, fax or Email.

Cancellations of special order or made to measure items can only be accepted where manufacture has not commenced. Stock items that have been ordered in error can be returned only on receipt of a returns number from us. Such return requests must be made within 10 days of your receipt of goods and the goods must be received by us within 10 days of our issue of the returns number. These returns will be subject to a 20% restocking charge and the return carriage costs will be borne by you. Any returned goods that are un-saleable will not be credited.